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We are regulated by the Care Quality Commission


Willow unit is a 45-bed dementia unit, spread over two floors. The residents who live on this unit all have different levels of cognitive impairment due to their diagnosis of dementia; but what they all require is love, security and a meaningful, fulfilling life, which is what we provide in abundance. Sarah is supported by Registered mental health nurses as well as general nurses and the unit is generally busy, active, and full of fun and games. Here at Orchard Manor, we recognise “the little things make the biggest difference”, therefore we gather as much personalised information as possible to ensure the best quality of life for each individual resident.

Our Residents

Many of our residents here at Orchard Manor have dementia. Whilst we are very qualified and highly trained to look after complex needs, it can often be distressful for families as they adjust to the complexities the illness brings.

The management team and staff are passionate about supporting families and at any time you are welcome at any time to discuss any aspects you might be struggling with.

One of the key areas to ensuring our residents have the best quality of life whilst living with dementia is to make the care needed as individual and person-centred as possible. The more information you can give us about your loved one the better.

They will have a memory box and a kitwood flower showing their individual preference in their bedroom.

Our in-house trainer, Danielle is ‘Dementia Friends’ qualified, and regularly hold awareness sessions – lookout for the next one and feel free to join us.

There are some common difficulties which our residents struggle with so when visiting out home please be mindful of what you can do to enhance the quality of their day.

  • A resident might approach you to talk but struggle to communicate their needs, having a smiley face offer reassurance to them and a nod of the head to acknowledge them is often enough.
  • Many of our residents like to walk about independently, please allow them to pass you by so they are not disrupted.
  • At times loud noises and shouting can distress our residents, please step away at these times and remain quiet and calm which will help them.
  • Our residents may move items and your eyes may be the first to see a danger, please alert us to this ASAP.

Willow Information

Health & Safety

We look after elderly vulnerable adults and keep them safe and healthy, as well as enjoying a good quality of life is our goal. Your eyes might be the first to spot a potential hazard so please inform a member of staff straight away if you spot anything as a potential risk.

Visiting Professionals

We have lots of professionals dropping in from time to time such as a dietitian, GP, social workers, etc. You will be asked at times to attend for meetings. We will keep you informed of any changes in your loved ones wellbeing.

Care Plans

All our residents have a person-centred care plan, and we aim to make sure all the little things that matter to them is included. You are welcome to have a care plan review at any time.


We have a quarterly newsletter informing you of what is occurring within the home which will be posted out to you. We also need to gain your opinions and views at times. If you are sent a quality assurance questionnaire, we request you sent this back as it makes a big difference to evidencing that we are getting things right and what areas we can improve on.


We don't always get everything completely right and we believe in having an honest and open approach to addressing any concerns you may have. Please address any worries or concerns at the time with the nurse or manager on duty. If you feel you would like things to be more official our complaints policy is displayed in the front foyer.


We believe we do an outstanding job of looking after you loved ones and appreciate your recognition. We have employee of the month where you can highlight an outstanding staff member and if you could write and leave a review on this helps others to know why to choose Orchard Manor.

“The staff are so caring to my mum, they are very welcoming to me and keep me informed on how she is. Mum really enjoyed the visit from a pony and goat this week. The staff at this home are wonderful, I can't thank them enough”.

Helen P (Daughter of Resident)